Frequently Asked Questions

1.  I am getting an errors when playing Video on some computers with Windows NT or XP, what should I do?
2.  Windows XP Firewall will not let me automatically update my software. What can I do to fix this?
3.  Why do I get a Win32 error when trying to run the downloaded version of the software?
4.  Why do I receive ODBC errors after installing the software?
5.  I took the training and did not receive a training record. What can I do?
6.  I took the test but did not do as well as I had hoped. Can I write the test again?
7.  I have one of your CDs. How many people may I train with it?
8.  I have a CD and would like to make it available to my staff from a server. Is this possible?
9.  Why does this CD cease to operate in March when the regulations change in January?
10. Does this CD allow a student to take the course in more than one sitting?
11. Does your CD offer any printouts?
12. I see a prompt that suggests I register my Saf-T-Pak CD. Do I have to register it?
13. I have completed the training and taken the final test. What is a passing grade?
14. No matter how hard I try, I simply can not understand parts of this training. What should I do?
15. Can I get help with this training or answers to regulatory questions via email?
16. Why are these regulations constantly changing?
17. I started the training, completed some of the chapters, then signed off. When I wanted to complete the training, I had to start all over again.
18. After downloaded the training software, why is there no sound and videos in my training?
19. How can I install the Authorware Web Player?

1. Errors when playing Video on some computers with Windows NT or XP

With a standard install of Windows NT or XP there should be no problem, however if you get an error when the videos are attempting to play the problem is from the initial install of your windows operating system. This can be corrected by downloading and installing the Windows Codec for playing Indeo v5.0 Videos for Windows.

Click on this link to download and then run the IV5setup.exe to install the Windows Media Player Video Plug-in

2. Windows XP Firewall will not let me automatically update my software.

Windows XP Service Pack 2 installs a firewall onto your computer, you may need to enable port 21 to allow your computer to allow the Saf-T-Pak CD to automatically update its software. Saf-T-Pak's software uses http://www.saftpak.com and http://cdupdate.saf-t-supply.com to transfer training chapters as well as to check for program updates.

For further details on enabling ports in Windows Security Center you can check Microsoft's Knowledge Base Article #875357 at this link Knowledge Base Article #875357

If you still receive an error updating the training software you can download and run a upgrade patch program here to download the upgrade patch (5 mb 1-5 minutes on high speed internet)

3. Why do I get a Win32 error when trying to run the downloaded version of the software?

Internet explorer 6 will quite frequently partially download a file and indicate that the file is complete. You will typically receive a Win32 corrupt file error.

The following steps should help solve this problem; Clear out Internet Explorer’s temporary files and all offline content. Reboot your computer. Retry downloading the file.

4. Why do I receive ODBC errors after installing the software?

The program uses Microsoft's SQL Server desktop engine to store data, to install the software you must enable File and Printer Sharing. To enable File And Printer Sharing please click this link Knowledge Base Article #325860

You can check out Microsoft's Knowledge Base Article #839386, which describes this problem, at this link Knowledge Base Article #829386 As well Microsoft SQL Server uses port 1433 to send or receive information. If your firewall is blocking access to this port you will not be able to run SQL Server succesfully and this port should be unblocked.

For more information check the following Microsoft Knowledge Base articles Knowledge Base Article #287932 Knowledge Base Article #250367

5. I took the training and did not receive a training record. What can I do?

As a first step, check that your printer is actively hooked up to the computer on which you took the training. Open a document and select "Print" from the pull-down menu under "File". If the print job does not occur, go to your "Start" menu and "Settings". Right mouse click on the printer you want to use and ensure that it is "Set as Default". Try sending another print job. If nothing happens, you’ll have to involve an IT person. If the print test is successful, load the CD and it will auto-start. Select the training stream you studied – either Infectious or Diagnostic. At the main menu, select the "Write/Review/Print exam” option near the top of the screen. Click on the date the training was completed and follow the prompts.

6. I took the test but did not do as well as I had hoped. Can I write the test again? You may write the final test as often as you wish. To help with your review, final test results indicate from which chapter each question is taken. This training CD allows an "open book" final exam. You may exit the testing at any time and the program will take you to the chapter from which the current question is taken. Once you've done your review, simply select the "return to exam" icon and continue with the final.

7. I have one of your CDs. How many people may I train with it?

You may train up to 6 people per activation code, if you wish to complete your training on your home computer ensure that you enter in your name the same as your work computer.

8. I have a CD and would like to make it available to my staff from a server. Is this possible?

Yes. A network version is available. Please call Saf-T-Pak 800-814-7484 (North America) or 1-780-486-0211 (Worldwide) to set up this purchase and for technical guidance. The CD version version can be installed to a server but it is still subject to the 6 user restriction.

9. Why does this CD cease to operate in March when the regulations change in January?

At a minimum, new regulations are published January 1 each year by IATA. The CD has been published with a 60-day grace period in hope there will be no changes in the IATA regulations. Do not use this CD during the grace period if there have been changes in the IATA regulations. This information can be accessed at http://www.saftpak.com/

10. Does this CD allow a student to take the course in more than one sitting?

Yes. If you are running the program on the same computer you can same user when you log on. The program will remember which chapters you have completed as well as which tests you have completed.

11. Does your CD offer any printouts?

Yes. There are several prompts throughout the training that allow for printed references. You can print out these documents using Adobe acrobat. You can install Adobe Acrobat reader from the following website; http://www.adobe.com/products/acrobat/readstep2.html

12. I see a prompt that suggests I register my Saf-T-Pak CD. Do I have to register it?

When you do not have an internet connection, or your firewall is blocking access to our website, you will need to contact Saf-T-Pak at 1-800-814-7484 to register.

13. I have completed the training and taken the final test. What is a passing grade?

The regulations are non-specific in this area as they simply state a person must be trained and tested. No pass/fail marked is indicated. It is up to your employer to set the pass/fail mark.

14. No matter how hard I try, I simply can not understand parts of this training. What should I do? You're not alone. Dealing with regulations can often be a struggle. If you're still stuck after your review, don’t hesitate to call our help line. We will do our best to answer any questions you may have. North America 800-814-7484 Elsewhere 1-780-486-0211

15. Can I get help with this training or answers to regulatory questions via email?

Yes. On the Main Menu page there's an "Ask the expert" icon. Clicking there opens an email directly to Saf-T-Pak. We try our best to respond to your questions within 24 hours.
You can click here to contact our experts.

16. Why are these regulations constantly changing? There are several levels of authorities involved stretching all the way to the United Nations Committee of Experts. And every country has its own set of Dangerous Goods Regulations. The regulations are dynamic and are changed in response to the demands of shippers, couriers, airlines, and many levels of individual governments. The changes are aimed at harmonization and making the shipment of Dangerous Goods as safe as possible for all those involved.

17. I started the training, completed some of the chapters, then signed off. When I wanted to complete the training, I had to start all over again.

As the CD (STP-875) can access both the Infectious training and Diagnostic training, ensure that you have first selected the appropriate training stream. Next, make sure you have selected the appropriate region (United States, Canada or Europe). Do not select "New user". You should be presented with a prompt box with names of previous users. Click on your name and you will be taken to the main menu. This menu should reflect your progress and you can continue the training. If this doesn't work, please call us at 800-814-7484 and we’ll walk you through a quick method to get you back to where you left off.

18. After downloaded the training software, why is there no sound and videos in my training?

Your firewall is blocking the download version from copying the various sound and video files to your computer. Be sure to allow the following web sites to pass through your firewall

http://www.saftpak.com/ (IP address 216.194.79.44 port 80)
http://www.training.saftpak.com/ (IP address 216.194.79.45 port 21)
http://cdupdate.saf-t-supply.com/ (IP address 216.194.79.40 port 21)

The program will use port 80 to check if updates are available and port 21 to transfer the information to you.

You can download and install the update from the following location; (35 mb)

19. How can I install the Authorware Web Player?

You can install the authorware web player at the following address
http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveAuthorware