What is important to YOU?

Please rate each of the following on a scale from 1 to 5 with 5 being the most important in your decision to purchase from a supplier.

Importance	1 Least		5 Most	N/A Does Not Apply
Responsive to special needs	1  2  3  4  5  N/A
Consistent product quality	1 2 3 4 5 N/A
On-Time delivery	1 2 3 4 5 N/A
Competitive prices (good value for the service received)	1 2 3 4 5 N/A
Technical Support Staff skills	1 2 3 4 5 N/A
Supplier resolves problems fairly and quickly	1 2 3 4 5 N/A
Computer Based Training Programs - Self Study	1 2 3 4 5 N/A
Classroom Training Programs	1 2 3 4 5 N/A
Choices for Training Languages	1 2 3 4 5 N/A
Training Support Material Languages	1 2 3 4 5 N/A

Please write in any other items not listed above which are very important to you in making a purchase decision:

Suppliers
Primary Supplier
Secondary Supplier
Tertiary Supplier
Reliable Delivery
Did your training order arrive on time?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Did your training order arrive in good condition?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Consistent Quality
Do you get what you ordered (ie. wrong or missing materials)?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Was the training program easy to install and use?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Did the content of the training material meet your requirements?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Was the level of detail appropriate to you for your product shipping needs?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Was the structure of the information conducive to your learning?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Dependable Service
Was your training service provider responsive to your special requirements?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Did the IT Support you received address and correct your problems?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Competitive Pricing
Was the Training Program of good value for the service & quality received?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
People who care
Did the sales & customer service representatives understand your training requirements?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Did the technical support representatives understand your needs?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Did they address problems fairly and quickly?	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown
Overall Rating
Overall Rating	Select grade A-Best B-Above Average C-Same as the competition D-Needs Improvement F-Terrible G-Unknown

Did you have any diffuculty with the training session?


Is there something we should work on improving?


Is there some other training your organization needs?